Feedforward

Have you ever been in the delicate situation of giving a negative feedback? Have you ever encountered people taking your feedback personally and striving to bring arguments and be defensive? Constructive feedback...yeah yeah...

Yesterday's edition of Business Cocktail, with Mihai Stanescu (Business Coach), was truly enlightening, and among all the things discussed, I want to share with you now the feedforward concept.

Have to admit I know this concept from 2 years ago, from another Business Coach (Serge Pegoff). Me and my team had a coaching session then and it was really useful. Now I find myself not using it anymore, but I hope repetition will "stick" it better.

So what is feedforward?

It is the way of using your observations from past to give suggestions for improvements for the future. The verbs should only be future tense and with no examples from the past.

More about the concept on the website of its creator (Marshall Goldsmith): http://www.marshallgoldsmithlibrary.com/cim/articles_display.php?aid=110

Note to self: Use feedforward more often in the future, instead of feedback.